Technical Writer

Axiom.ai

Remote•Nov 24 - Nov 25

Overview

Developed and maintained user-facing technical documentation, including API documentation and JavaScript code snippets
Created a Node.js library, axiom-ai-helper, to facilitate access to Axiom.ai's API
Authored technical blog articles and guides for diverse audiences, enhancing product understanding
Built and managed a Reddit community, fostering engagement and support among users - this offloaded support for free users to the community

Blog Highlights

Other Links

Tags

HTML, CSS, JavaScript, Puppeteer, Technical Writing, Community Management, Customer Service, Customer Satisfaction

Karl Jones I work at the intersection of customer success, technical problem-solving, and software engineering. I help teams adopt products faster through clear guidance, practical implementation support, and focused technical communication. I recently completed an MSc in Computing and continue to apply those skills in customer-facing engineering roles.

Experience — Customer Solutions Engineer at Kapa.ai, previously Axiom.ai and Shogun.
Education — MSc Computing (Software Engineering), The Open University.
Projects — axiom-ai-helper, ZendeskUtils, and other tools and sites.

GitHub · LinkedIn