Recent Experience
Customer Solutions Engineer
I play a pivotal role in assisting customers with their knowledge integration into Kapa, ensuring effective deployment and support.
Read experience detailsHi, I'm Karl Jones.
I work at the intersection of customer success, technical problem-solving, and software engineering. I help teams adopt products faster through clear guidance, practical implementation support, and focused technical communication.
Recently, I completed an MSc in Computing and continue to apply those skills in customer-facing engineering roles.
Recent Education
MSc, Computing (Software Engineering)
With a focus on Software Engineering, this degree was awarded in June 2026, covering Data Management, Software Development, Project Management and Software Engineering.
Read education details