Technical Support, Nikon

Concentrix

Dublin, Ireland•Oct 16 - Jun 18

Overview

Provided technical support to customers in the UK & Ireland via phone, email and chat
Assisted in managing social media queries for UK, Ireland and European Nikon accounts
Logged all interactions within Salesforce and Right Now, ensuring accurate record keeping

Tags

Customer Service, Customer Satisfaction, Social Media Management

Karl Jones I work at the intersection of customer success, technical problem-solving, and software engineering. I help teams adopt products faster through clear guidance, practical implementation support, and focused technical communication. I recently completed an MSc in Computing and continue to apply those skills in customer-facing engineering roles.

Experience — Customer Solutions Engineer at Kapa.ai, previously Axiom.ai and Shogun.
Education — MSc Computing (Software Engineering), The Open University.
Projects — axiom-ai-helper, ZendeskUtils, and other tools and sites.

GitHub · LinkedIn