Technical Support Engineer

Shogun

Remote•Aug 18 - Jan 20

Overview

Assisted customers with implementations of the Shogun application
Investigated and troubleshoot theme issues in Liquid, HTML and CSS
Resolved issues with customers with negative sentiment

Tags

HTML, CSS, JavaScript, Liquid, Customer Service, Customer Satisfaction

Karl Jones I work at the intersection of customer success, technical problem-solving, and software engineering. I help teams adopt products faster through clear guidance, practical implementation support, and focused technical communication. I recently completed an MSc in Computing and continue to apply those skills in customer-facing engineering roles.

Experience — Customer Solutions Engineer at Kapa.ai, previously Axiom.ai and Shogun.
Education — MSc Computing (Software Engineering), The Open University.
Projects — axiom-ai-helper, ZendeskUtils, and other tools and sites.

GitHub · LinkedIn