I managed 4 Technical Support team members in a globally distrubuted 24/7 Technical Support team to support Shogun Page Builder. The team consisted of Technical Support Specialists to Technical Support Engineers - split by their responsibilities and technical skills
I was involved in the hiring process for new team members and the onboarding process. This included the creation of a coding challenge for the various technical levels within the team. I had the opportunity to work with my team to set career goals and enable them to work towards their goals - helping them upskill in their technical skills or opening discussions with other departments to prepare for a possible move internally.
As part of my responsibilities, I got the opportunity to work with key stakeholders in departments across the organisation to create processes that enabled better communication between their departments and the Client Services department as a whole - building relationships and enabling collaboration.