HPE ISS Server Response Engineer

Concentrix

Dublin, Ireland•Jan 18 - Mar 18

Overview

Worked with the Dutch team to help support HPE Proliant servers for data centers - aiding with part ordering and basic troubleshooting before the team was relocated.

Tags

Customer Service, Customer Satisfaction

Karl Jones I work at the intersection of customer success, technical problem-solving, and software engineering. I help teams adopt products faster through clear guidance, practical implementation support, and focused technical communication. I recently completed an MSc in Computing and continue to apply those skills in customer-facing engineering roles.

Experience — Customer Solutions Engineer at Kapa.ai, previously Axiom.ai and Shogun.
Education — MSc Computing (Software Engineering), The Open University.
Projects — axiom-ai-helper, ZendeskUtils, and other tools and sites.

GitHub · LinkedIn