Customer Success Engineer

Axiom.ai

RemoteMar 24 - Nov 24

Overview

Assisted customers with onboarding to Axiom.ai's extension, ensuring a smooth integration process
Addressed customer queries related to the product, enhancing user satisfaction and engagement
Troubleshot technical issues by providing JavaScript snippets and CSS selector advice for effective element targetting

Tags

HTML, CSS, JavaScript, Puppeteer, Customer Service, Customer Satisfaction

Karl Jones I work at the intersection of customer success, technical problem-solving, and software engineering. I help teams adopt products faster through clear guidance, practical implementation support, and focused technical communication. I recently completed an MSc in Computing and continue to apply those skills in customer-facing engineering roles.

Experience — Customer Solutions Engineer at Kapa.ai, previously Axiom.ai and Shogun.
Education — MSc Computing (Software Engineering), The Open University.
Projects — axiom-ai-helper, ZendeskUtils, and other tools and sites.

GitHub · LinkedIn