Diploma, Professional Management and Leadership Practice

Brighton School of Business and Management

Remote•Apr 22 - Dec 22

Overview

Professional Management and Leadership Practice
Innovation and Change
Developing and Leading Strategy
Leading Quality Management
Knowledge Management
Coaching Skills for Leaders

Karl Jones I work at the intersection of customer success, technical problem-solving, and software engineering. I help teams adopt products faster through clear guidance, practical implementation support, and focused technical communication. I recently completed an MSc in Computing and continue to apply those skills in customer-facing engineering roles.

Experience — Customer Solutions Engineer at Kapa.ai, previously Axiom.ai and Shogun.
Education — MSc Computing (Software Engineering), The Open University.
Projects — axiom-ai-helper, ZendeskUtils, and other tools and sites.

GitHub · LinkedIn